The key to a library’s success is productive partnership between the client and the library. Every librarian/information professional faces the challenge of positioning his/herself in an ever-changing information environment. The topic seeks to demonstrate the importance of balance between professional competence and personal qualities in meeting the expectations of clients to attain service excellence.

Libraries and information centers are in a period of remarkably challenging transition–as technology continuous to change the information environment. This topic aims to encourage librarians and information professionals to expand the knowledge-base of librarianship through research.

The Internet opened the gate to free information in ways that no one has ever imagined. The increasing use of the Internet shows its stability and staying power. This paper will venture to discuss the equation: Internet = strong library resources = lesser cost, consequently, advancing this technology to the benefit of libraries and information centers.

The proliferation and continuing rapid growth of all kinds of resources including electronic documents present ample challenges in providing appropriate access tools. Hence, catalogers and indexers are now encouraged to review and reevaluate existing tools in bibliographic control and subject access. Therefore, this topic explores and analyses the changing roles of subject access taking into consideration the characteristics and nature of the current information environment.

SERVQUAL, LibQUAL+, e-QUAL, Accreditation : Assessing Service Quality

The global digital environment is inevitable. It affects information distribution and delivery. This scenario continues to have a profound impact on service quality and customer satisfaction. For libraries and information centers in a modern information society to succeed in service performance, there is a need to constantly measure service quality and what customers value as important . It is hoped that papers on this subject will suggest implementing guidelines to carry out service quality measurement.

Handling Local History Materials

Local history is the story of our town, city and community where we live. It is our story. Knowing about our local history gives us a better perspective about our heritage. It links the past with the present and the future. This topic focuses on how local history materials are gathered, organized, preserved and shared with the rest of our community.